A&A’s Remedy practice offers a full range of consulting services for BMC Remedy ITSM solutions, including the entire Remedy ITSM Suite, as well as customer-developed applications on the BMC AR System platform. Our unique methodology includes project and program management, and implementation for the BMC ITSM Configuration Management, Asset, Incident, Change and Release modules as well as the newest reporting and user interfaces which are mature in version 9.0 A&A leverages over twenty years’ worth of expertise and experience with Remedy products, which will be transitioning its version 8.0 offerings to end-of-life in early 2018.Customers who have legacy applications and need upgrades can now turn to A&A for expert consulting, engineering, training, testing and project guidance for upgrades as well as application engineering expertise at the current version.


The Gartner Group, an independent market research firm, analyzed and rated nine ITSM vendors, and rated BMC Remedy ITSM offerings as a market leader for the fourth year in a row. Their evaluation states “Remedy Service Management Suite’s Smart IT user interface and Smart Recorder improve usability and flexibility, and demonstrates BMC’s innovation ahead of the other vendors in this market.” This full-featured, robust application platform, combined with A&A’s certified expertise in delivering on-time, on-budget solutions for IT Service Management, will ensure success in bringing our customers, whether in government, business, or the non-profit sector, the capabilities to serve their IT service management and operations needs.


Utilizing our past-performance with BMC products, A&A offers the best combination of innovation and expertise to meet our customers’ requirements. Whether for a new project, version upgrade, operations and sustainment of legacy systems, training, custom development, architecture and solution design or cybersecurity certifications, A&A’s Remedy Practice will meet your needs for success.


Please contact us for more information.